• What is Freedom Fone?
• Our story
• What does Freedom Fone do?
• Real World Examples
• Equal Access
• Farm Radio International
• LIRNEAsia Crisis Response
• Kubatana Audio Drama
• Community Radio Harare
• Other Possible Scenarios
• Vaccination campaign
• Supporting women's rights
• Enhancing business opportunities
• Recording Oral Histories
• Election monitoring
• At the radio station
• Creating your Freedom Fone Service
• Introduction
• Equipment
• Know your audience
• Choose your information sources
• Design your service
• Create voice menus
• Organise your staff
• Advertise your service
• Monitor and evaluate
• Setting Up
• Logging in
• Incoming SMS
• Polls
• Leave a message (LAM)
• Voice menus
• Security
• Statistics
• User management
• Phone books
• Callers
• Version 2S7 & 2S8 update
• Version 2S7 & 2S8 Overview
• The SMS Centre
• Improved Hardware management
• OfficeRoute SIP security options
• Reporting – Graphics reporting tool
• Technical Stuff
• Technical requirements
• Installing the software
• Preparing SIM cards
• Connecting OfficeRoute
• Connecting Huawei dongles
• Connecting MobiGater
• Testing your set up
• Localise user interface
• Troubleshooting
• Installation
• GSM devices
• Problems with Voice menus
• Networking
• Other Problems
• Audio Cookbook
• Working with Audio and Freedom Fone
• Script Writing
• Presentation Tips
• Vox Pop
• News Summary
• Explanatory Report
• Micro Audio Drama
• Working with Voice Messages
• The DIY Studio
• Recording Equipment
• Recording Techniques
• Audio Editing with Audacity
• Audio Editing with Hindenburg
• Useful Links
• Getting Help
• Support
• FAQs
• Appendices
• About mobile phone security
• About Free Software
• About this book
• Glossary

FAQs

This chapter aims to address frequently asked questions relating to Freedom Fone.

Can I use the Freedom Fone computer for other things?

It is recommended that the Freedom Fone computer is only used for Freedom Fone. This is because Freedom Fone is resource intensive, and so if other applications are sharing the system resources, this may interfere with the calls.

Where can I get technical support?

Please see our "Support" chapter for information on how to get answers to your questions.

Why does the menu option selection not appear to work? 

Some mobile carriers do not send the DTMF (the tone when a key is pressed) correctly, and Freedom Fone is unable to determine what selection the caller has made.